One-Time Travel Class Upgrade and Additional Services Purchase Policy

§1. General Provisions

1. This Policy establishes the terms and conditions for purchasing and using one-time travel class upgrades and additional services offered by AVES Airlines.

2. Purchases may be made using Robux (R$) or AVES Miles, depending on the available payment methods.

3. By completing a purchase, the passenger agrees to the terms and conditions of this Policy.

4. All purchased upgrades and services are valid for one-time use only.

§2. Purchasing Travel Class Upgrades

1. Travel class upgrades may be purchased through the in-game phone available in AVES Airlines.

2. The current price is displayed directly in the purchase system and may be subject to change.

3. Price changes do not affect transactions that have already been completed.

4. Purchased upgrades are assigned to the passenger's account and cannot be transferred to another person.

5. Upgrades are valid only for the current game session. Leaving the game results in the loss of the purchased upgrade, except in the circumstances specified in §4.

§3. Additional Services

1. AVES Airlines allows passengers to purchase selected additional services, including Lounge access.

2. Additional services may be purchased using Robux or AVES Miles.

3. The price of each service is displayed before the transaction is confirmed.

4. Additional services are valid for one-time use only and cannot be transferred to another passenger.

§4. Exceptional Reinstatement of Purchased Services

1. In the event of a server restart or flight cancellation caused by circumstances attributable to AVES Airlines, passengers may contact AVES HelpLine within 6 hours of the incident.

2. Following successful verification of the transaction and the circumstances of the incident, AVES Airlines is obligated to allow the passenger to use the purchased upgrade or service again on the next flight.

3. In the event of losing connection to the game due to technical issues, passengers may request the reinstatement of their purchased upgrade only if they:

   • provide credible evidence confirming that a technical failure occurred;

   • demonstrate that rejoining the game was not possible;

   • immediately notify the AVES Airlines team of the situation through AVES HelpLine.

4. Each report concerning a lost connection will be reviewed individually. Providing evidence alone does not guarantee that the request will be approved.

5. AVES Airlines reserves the right to refuse reinstatement of an upgrade if the evidence provided is insufficient or the circumstances do not justify reinstatement.

6. Only after the request has been approved will the passenger be entitled to use the approved upgrade on the next flight without making an additional purchase.

7. Transaction verification is carried out through the AVES Airlines system.

§5. Refund Policy

1. Purchased travel class upgrades and additional services are generally non-refundable, subject to applicable laws and Roblox platform policies.

2. Voluntarily leaving the game or failing to use a purchased service does not constitute grounds for a refund.

3. In the circumstances specified in §4, purchased privileges may be reinstated.

§6. Final Provisions

1. AVES Airlines reserves the right to update or amend this Policy.

2. Any amendments to this Policy shall not affect rights guaranteed under applicable laws.

3. All inquiries regarding purchases and reports of technical issues must be submitted through AVES HelpLine.